Shipping Information
We make our shipping rules simple and transparent, letting you know every delivery progress clearly and shop with full confidence.
When will my order be shipped?
We process and ship all valid paid orders within our standard working time. Orders placed on weekends and holidays will be shipped after the official working day resumes.
Where can we ship to?
We deliver to most countries and regions worldwide. A few restricted and remote areas are not supported for delivery due to logistics and policy limitations.
How long will delivery take?
Regional delivery time varies by distance. Local and nearby orders arrive faster, while international cross-border orders take longer due to customs clearance and long transportation.
Can I track my package?
Yes. Every shipped order has an exclusive tracking number. You can check your package’s real-time location and delivery progress online anytime.
Do I need to pay customs duties?
Cross-border orders may generate import tariffs according to local regulations. All tariff and official fees are borne by the recipient customer.
What if my package is delayed or lost?
If you encounter logistics exceptions such as delay, damage or loss, contact our customer service immediately. We will follow up actively and help you solve the problem efficiently.